CoSolutions is proud to announce that the New Orleans SPAWAR Systems Center Atlantic Enterprise Service Desk (SA-ESD), of which the CoSolutions contractor team is a part, has earned the HDI Center of Excellence certification.
HDI Support Center Certification is the ultimate recognition for a support center’s commitment to excellence, efficiency, and service quality. The certification is based on the HDI Support Center Standard, an internationally recognized standard developed by the HDI International Certification Standards Committee comprised of support industry practitioners and experts from across the world.
Successful completion of the rigorous validation was the result of a collaborative team effort between the SA-ESD Government team in their governance and oversight role, and CoSolutions’ enterprise service desk team that is responsible for providing customer support to various stakeholders and end users in the daily operations of the SA-ESD.
Congratulations to the combined New Orleans SA-ESD team for an outstanding achievement!