HELP DESK AND ENTERPRISE SERVICE DESK SUPPORT
CoSolutions innovative support services provide customers and stakeholders visibility and real-time central control in managing IT issues to ensure limited business downtime or outages as result of our automated ITIL Services Management (ITSM) approach to Help Desk and Enterprise Service Desk Support. Our CORE ITSM support activities reduce outages, improve productivity, meet SLAs, and manage the complete life cycle of IT and service desk tickets. Automated ticket workflows allow our IT technicians to tactically focus on important tasks while prioritizing service workload. Applying data analytics, we analyze root causes and reduce repeat incidents to boost IT and service desk’s productivity for our customers.
IT SERVICE MANAGEMENT (ITSM)
CoSolutions’ ITSM services encapsulate ITIL® Service Management activities to plan, develop, and deliver robust and trusted IT services at the OPTEMPO required to meet agency mission requirements. Compartmentalization of Agency’s IT service contracts often disperse ITSM responsibilities across many vendors and agency organizations. Key to CoSolutions’ ITSM offering is our mission training and culture indoctrinations that ensure our staff understand and embrace agency missions such that they adopt the required mission discipline and OPTEMPO. We assess and ensure our operations establish proper Service Level Agreements (SLAs) with performance measures, Organizational Level Agreements (OLAs) delineating integration and reporting with other organizations responsible for collaborating ITIL Service Management activities, and establishing an aggressive continuous improvement culture with emphasis on training and development.
IT OPERATIONS SUPPORT
CoSolutions provides a range of tools and IT services to manage military, civilian, government, and intelligence sectors infrastructure and computing facilities. These tools and services include the installation of systems and software, including virtual machines supporting cloud computing; the management of infrastructure and computing facilities; supervising of the operations and applications; monitoring of controls and sensor alarms in the case of anomalies; and providing diagnosis and remediation of the problem.
CYBER SECURITY SUPPORT
CoSolutions is an industry provider of innovative and effective Cyber Security solutions across military, civilian, government, and intelligence sectors. Protecting information and systems from cyber threats, such as Cyber Terrorism, Cyber Warfare, and Cyber Espionage are our CORE services. We deliver scalable world-class Cyber support and feature-based customer options, including 24x7x365 availability, mission critical IT support, and exceptionally qualified and certified cyber support engineers to deliver prompt and dependable support and services.
CoSolutions provides military, civilian, government, and intelligence sectors a full suite of software/systems engineering capabilities including: documentation reviews; requirements analysis; specification compliance assessments; cost/benefit assessments; software development management; software testing, verification/validation, and maintenance; software migration/integration; end-user training courses and materials; and software performance, traceability, and metrics reporting. Additionally, we provide configuration management, graphical user interface development, hardware systems integration, systems re-hosting capability, and software/systems maintenance and documentation support.
PROGRAM MANAGEMENT OFFICE (PMO) SUPPORT
CoSolutions PMO services meet or improve time/schedule, cost, and quality objectives of our customer’s program. Our PMO services include full lifecycle strategic planning; acquisition; implementation and deployment; and operations and maintenance. CoSolutions follows the Project Management Institute (PMI) standards and adheres to the Project Management Body of Knowledge (PMBOK) disciplines. Our PMP-certified Project Managers provide the highest quality PMO services throughout the life-cycle of every project. We leverage these CORE best practice frameworks to analyze data, report project status, develop critical milestones, and establish budgetary constraints, schedules, technical requirements and long range program plans. Our quantifiable business and stakeholder benefits, include cost savings and quality; improved efficiency and effectiveness; increased on-time delivery of projects; and enhanced customer service